2.3 Returns & Refunds

🔄 Returns & Refunds | Royal Canadian Supplements

At Royal Canadian Supplements (Renu Bio Health Ltd.), we want you to feel confident in every purchase. If something isn’t right, we’re here to help — within reason and within policy. Please review our guidelines below to understand how returns, refunds, and exchanges work.

🗓️ Return Window

  • You may request a return within 14 calendar days from the date of delivery.

  • After 14 days, we unfortunately cannot offer a refund or exchange (except where required by law).

✅ Eligibility Criteria

To qualify for a return, items must:

  • Be unused, unopened, and in their original packaging

  • Be in the same condition as received

  • Be accompanied by a receipt or proof of purchase

⚠️ Please do not send your item back directly to the manufacturer.

🚫 Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns for:

  • Opened or used health products (including supplements)

  • Perishable goods (e.g. food, beverages)

  • Intimate or sanitary products (personal care, hygiene items)

  • Downloadable digital products or software

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

  • Items purchased as final sale or marked non-refundable

💳 Partial Refunds (if applicable)

In some cases, partial refunds may be granted at our discretion, such as for:

  • Books with visible signs of use

  • CDs, DVDs, software, video games, or vinyl records that have been opened

  • Items not in original condition or missing parts (not due to our error)

  • Returns requested after 14 days but within 30 days (subject to approval)

🔁 Refund Process

Once your return is received and inspected:

  1. We’ll send you an email confirming we’ve received your return.

  2. You’ll be notified if your refund is approved or rejected.

  3. If approved, a refund will be processed to your original payment method within 5–10 business days.

⚠️ Please note: Shipping fees are non-refundable. If you received free shipping, standard shipping costs may be deducted from your refund.

⏱️ Late or Missing Refunds

If you haven’t received your refund:

  • Double-check your bank account

  • Contact your credit card company (posting delays may apply)

  • Check with your bank (processing times vary)

  • Still need help? Contact us at info@renubiohealth.com

🔄 Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, email info@renubiohealth.com with your order number and details.

Ship approved exchanges to:
Renu Bio Health Ltd.
#109–3855 Henning Dr.
Burnaby, BC V5C 6N3, Canada

🎁 Gifts

  • If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return.

  • Once we receive the return, a gift certificate will be emailed or mailed to you.

  • If the item was not marked as a gift (or shipped to the gift giver), the refund will be issued to the original purchaser.

🚚 Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance, especially for items over $75.

Ship returns to:
Renu Bio Health Ltd.
#109–3855 Henning Dr.
Burnaby, BC V5C 6N3, Canada

⚠️ We cannot guarantee we’ll receive your return without tracking confirmation.

⚕️ Health Disclaimer

Royal Canadian Supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting any supplement.

💬 Need Help?

Have a question about your order or return? We’re here to help.

📧 Email: info@renubiohealth.com
📞 Phone: +1 (604) 426-0506

✨ Our Commitment: Every Royal Canadian Supplement is backed by science, quality, and transparency. If something isn’t right, we’ll work with you to make it right.